Crickex pkr Privacy Policy – Our Firm Commitment to Protecting Your Data

Crickex PKR ("we", "us") is one of Bangladesh's most trusted online gaming and Sports Betting platforms. We believe your privacy is a fundamental right – not just a legal obligation.

This privacy policy clearly explains what information we collect, why we collect it, how it is used, and what steps we take to keep your data secure. We've written it in plain language to avoid any confusion.

This policy applies to all services provided through our website, mobile application, and any other digital platforms. It does not extend to third-party websites or services.

Crickex PKR collects two types of information – data you provide directly and data collected automatically.

Information you provide:

• Full name, date of birth, and gender
• Email address & mobile number
• Current address & nationality
• National ID or passport number (for KYC verification)
• Payment Details – Mobile Pay/Nagad number or bank account information
• Messages and complaints sent to support

Automatically Collected Information:

• IP address and device type
• Browser version and operating system
• Time spent on the platform and pages visited
• Gaming history & transaction records
• Cookies and Local Storage Data

Crickex pkr uses your data solely for the following purposes:

We never use your data beyond its original purpose. If we ever need to use it for something new, you will be informed in advance.

Crickex PKR does not sell your data to third parties. However, information may be shared in the following limited circumstances:

• Payment Processors: Necessary information is shared with Mobile Pay, Nagad, or your bank solely to process transactions.
• Legal Authority: Providing data under a court order or government directive is a legal obligation.
• Technology Service Providers: We work with trusted providers for cloud hosting and security services – they are contractually bound to protect your data under our agreement.
• Anti-Fraud Services: Limited data shared with specialist services solely for fraud prevention.

Crickex pkr uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience on the platform.

Types of cookies we use:

• Essential Cookies: Maintains login sessions and ensures security. These cannot be disabled.
• Functional Cookies: Remembers your preferences such as language and theme. Optional.
• Analytical Cookies: To understand which sections of the site are used most. Optional.

You can delete or block cookies at any time through your browser settings. Please note, however, that disabling essential cookies may affect the availability of certain platform features.

Crickex pkr uses industry-leading technology to protect your data. Our security framework includes:

• For all data transfers TLS 1.3 / SSL 256-bit Encryption
• Sensitive data stored on servers with AES-256 encryption
• Passwords are stored using bcrypt hashing – no one can read them
• Two-Factor Authentication (2FA) Available
• 24/7 Cybersecurity Monitoring Team
• Regular Security Audits & Penetration Testing
• Physical security measures at data centers

However, we want to be honest – 100% security on the internet cannot be guaranteed. That is why you should also stay vigilant: use a strong password and never share your login credentials with anyone.

We don't hold your data any longer than necessary. Retention periods are determined by the type of information:

• Account Information: For the duration of active account use + 5 years after closure (as required by law).
• Transaction Records: 7 years (in accordance with financial institution regulations).
• KYC Documents: 5 years after account closure.
• Customer Support Messages: 3 years.
• Cookies & Session Data: 30 days to 1 year.

Once the retention period expires, data is securely deleted or anonymised so that no individual can be identified.

As a Crickex PKR member, you have the following rights over your personal data:

• Right to Know: You can request to see what personal data we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: You can restrict how your data is used in certain circumstances.
• Right to Withdraw Consent: You can opt out of marketing emails or SMS at any time.
• Right to Object: If you are not satisfied with our policy, you have the right to lodge a complaint with the relevant authority.

To exercise any of these rights, email our support team. We will respond within 30 days.

Crickex pkr is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

If a parent or guardian discovers that their child has created an account on our platform, please notify us immediately. We will close the account and delete all associated data without delay.

If you have any questions or concerns about our Privacy Policy, please reach out to our dedicated privacy team:

• Email: support@crickexpkr.click
• Support Hours: 9:00 AM – 11:00 PM (Bangladesh Time)
• Live Chat: At any time after logging into the platform

We take every query seriously and always aim to respond as quickly as possible.